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Delete your account

Removes from the server your account, its published effects and the drafts kept in it. Cannot be undone.

In the app

Open R3al and go to Settings → Account. Tap the row with your name to open your profile, then tap “Delete account”. The app asks for your password, shows what will be deleted, and asks you to confirm.

On this page

If the app is gone, or it is on a phone you no longer have, enter the email address and password of your account. The page then asks you to confirm.

If you forgot the password, reset it in the app. On the sign-in screen (Settings → Account → Sign in), tap “Forgot your password?” to get a code by email.

What gets deleted

Deleting the account removes from the server:

  • the account's email address, name and password hash;
  • its sessions, so every phone signed in to it is signed out;
  • the effects published from it, with their previews;
  • the drafts kept in it, with their thumbnails.

Reports filed from the account stay with the moderators, but nothing links them to you any more. Log lines that name the account or carry a hash of one of its current sessions are deleted too. Drafts on a phone stay on that phone.

Effects published without an account are deleted with the account only if they were moved into it, which happens when someone signs in to the account on the phone they were published from. Other such effects can be deleted as described in “Without an account” below.

Without an account

Effects published from an older version of R3al without an account belong to the identity of the phone they were published from, which is the random token and display name that version got when it registered the name. If the app is still on that phone and no one has signed in there, open Settings → Account and tap “Delete data without an account”. If the phone is gone, a recovery code you got from R3al beforehand does the same.

The code deletes the identity's effects with their previews, its display name, the code itself, and log lines carrying the identity's hash. Reports filed from it stay with the moderators but are no longer linked to it. A code stops working once someone signs in to an account on the identity's phone, because the identity's effects then move into the account and are deleted when the account is.

If you reinstalled R3al without restoring a backup, effects from the earlier install belong to a different identity. If they show in “Your presets”, delete them there one by one, and if they don't, write to us.

Only some data

To delete one effect, open the ⋮ menu on its card in “Your presets” and choose “Delete”. A draft is deleted the same way in the drafts row, and while you are signed in, it is deleted from your account as well.

Write to us

If none of this works for you, write to info@etorn.ee, from your account's email address if you still have it, with the name you publish under and roughly when you published. We'll delete the data by hand and confirm once it's done.